Reservation Policies, Payments, Cancellations and Rules of Conduct.
Schedules*
Check-in*: from 2:00 PM, or as per your reservation.
Check-out*: until 10:00 AM, or as per your reservation.
Reservations Center: Every day from 8:00 AM to 6:00 PM. Online reservations (website) 24 hours. Chat for information, questions and quotes.
* We reserve the right to change schedules for operational reasons, on special dates, in promotions or vouchers. Always check your voucher, reservation confirmation or reception!
1 - PAYMENTS
How to pay for your reservation?
– Bank deposit, Transfer, TED or PIX.
– Debit card: Visa, MasterCard, Elo, Diners Club and American Express.
Payment deadlines
Reservations will only be guaranteed upon payment of the deposit. Sending proof of deposit, when made, as well as authorization for payment by the card issuer, are the only ways to identify your payment. If proof of deposit is not sent or the card is not approved by the requested date, the reservation will be canceled.
Special Reservations / Payment Methods and Vouchers
– “Last Minute” and Walk-In Rate (counter sale without reservation): Payment at check-in (arrival).
– Reservations and Vouchers purchased from partners, agencies, and third parties: Cannot be canceled or changed at the Pousada or by Aldeia Corumbau, only with the partners according to their policies.
Attention: A reservation and payment method will only be considered Standard when there is a 50% deposit in cash at the time of booking, and the remainder at check-in. Please consult the Cancellation Policy.
2 - IMPORTANT INFORMATION
Documents required for check-in
You must present:
– Original identity documents of the guest responsible for the reservation. For other guests, the hotel may also request identification documents (ID, driver's license, or passport) at check-in if deemed necessary. Copies or photographs must be taken by reception.
Are you a minor or traveling with minors under 16 years of age? Presenting the minor's identity document at check-in is mandatory, as is travel authorization, if necessary. If one parent is absent, a handwritten lodging authorization, signed by the absent parent and notarized, must be presented at check-in. If neither parent is present, authorization issued by a judge at the request of the parents must be presented.
Attention: If the documents listed above are not presented at check-in, especially the documents of minors, the hotel may cancel your reservation without refund and call the police to ensure the safety of the children, staff, and other guests.
Extra beds and children
Extra bed: Each person, whether adult, child, or baby, will be considered as an "extra bed". If they are not included in the reservation made in advance, they will be charged as adults, according to the current price list at the time of check-in, provided they are within the maximum occupancy of the accommodation.
Children: In units and accommodations where children are accepted, 1 (one) baby or child up to 6 years old on the check-out date will be accommodated at no additional cost, provided it is specified in the reservation or notified to the hotel in advance. They will be accommodated in existing beds in the accommodation.
– We do not offer extra beds, we only accommodate people included in the reservation and must be confirmed by the reservations center, in writing.
Babies and children under 6 years old who do not have a prior reservation will pay for an extra bed as an adult and it will depend on the availability of accommodations that can accommodate them.
Single beds are for a maximum of 1 person and double beds for 2 people, including babies.
– Make a prior reservation for all companions and avoid losing your reservation or complications at check-in!
Pets – Want to travel with your pet?
Animals are always welcome. However, prior reservations are required for pets, and the Pet Rules must be followed in full.
3 - CANCELLATION POLICY | RESCHEDULING*
It is not the responsibility of the inn, nor the right of the guest, to change dates or cancel reservations outside the deadlines established in the voucher or described herein when requested due to withdrawal, illness, accidents, weather forecast, canceled events, arrival delays, or any unforeseen event, where there is no control by the inn and/or the guest over the event or situation. These cases, even when proven, will not be considered for cancellations or changes if outside the deadlines in the voucher policies, the website, or the rules and regulations available here. This excludes exclusively cases of Force Majeure, such as Acts of God, war, and natural disasters, whenever proven and officially recognized by the government.
We emphasize that the amount paid by the guest is exclusive to the specific dates originally reserved, therefore the amounts paid are not valid for other dates, except when a credit note is issued. Prices fluctuate according to supply, demand, occupancy, advance booking, and other conditions.
These are the cancellation and reservation change policies valid according to the chosen channel and rates:
I - The request for change or cancellation must be formalized via email to the address: aldeiacorumbau@gmail.com
II – For cancellation requests, the following policy will be adopted:
- In case of cancellation up to 15 days before check-in, a fee of 50% of the total reservation value will be charged.
- For cancellation from 14 days before check-in, a fee of 100% of the total reservation value will be charged.
- For the New Year's Eve, Carnival, long weekends, and regional holidays, a fee of 100% of the total reservation value will be charged.
III - No Show (non-attendance)
If check-in does not occur on the initial reserved date and time, reservations will be Non-Refundable. After 6 hours past the check-in time, if no formal notice is given, the accommodation may be released for a new reservation.
IV- Rescheduling
If rescheduling is necessary, please contact the channel where the reservation was made directly, in accordance with their current policies.
4 - GENERAL RESERVATION POLICY
– By confirming your reservation, you agree to all the rules and policies described herein, as well as the Internal Regulations.
– The balance of your reservation must be paid at check-in.
– The reservation confirmation issued by the agency through which you booked will be your check-in voucher and will contain confirmation of prices and number of people, including infants and children. Presentation and delivery of the voucher is mandatory at check-in, whether printed, digital via email, or WhatsApp.
– Daily rates and package prices are subject to change without prior notice. Quotes are valid until 11:59 PM on the date of submission, but availability is not guaranteed.
– We reserve the right to refuse or cancel pre-bookings or confirmed bookings, whether due to system or human error, that:
1) Do not meet the minimum value requirements, up to 10% below the table published on the website plus extra beds; or,
2) Exceed the number of people the accommodation capacity allows.
– Rates are fluctuating and may vary according to the date, day of the week, booking lead time, unit occupancy, demand for the destination and several other variables. Normally, but not always, prices increase as the check-in date approaches.
RESERVATIONS MADE THROUGH TRAVEL AGENCIES, OTAs, Third-party websites and stores
The specific policies of each travel agency, third-party website, vacation club or partner will apply, such as Booking.com, Decolar, Hotels.com, Expedia, Hurb, CVC, Best Day, Agoda, Candeias, 123Milhas, TripAdvisor, Trivago, among many other channels. Check your booking confirmation or voucher for the valid policies and available contact methods, whether through the app, website or store where you made the reservation.
Changes, cancellations and requests must be made directly through the channel through which the reservation was made or the voucher was purchased.
Cancellations or date changes cannot be requested through the Aldeia Corumbau reservation center or directly at the inn, which will always be available for questions and special requests. There may be differences between the inn's and the agency's policies, so the policy of the channel through which the reservation was made will prevail.
DIRECT RESERVATIONS AT ALDEIA CORUMBAU
Reservations made through direct channels at Aldeia Corumbau, such as the website aldeiacorumbau.com, email, telephone, Reservations Center, chat, and social media, will follow these policies:
Special Rates
– Standard Rate with a 50% down payment via bank deposit or Pix. The remaining payment must be made at check-in.
On non-holiday days, date changes to the reservation can be made once free of charge up to 7 days before check-in, provided the same rate is used for the change or new reservation. After this period, reservations become Non-Refundable.
For Holiday Reservations, date changes to the reservation can be made once free of charge up to 30 days before check-in, provided the same rate is used for the change or new reservation. After this period, reservations become Non-Refundable.
Cancellation of Stay
In the following cases: Upon arrival | After check-in | Early departure for any reason – Will not entitle you to any type of refund, reimbursement or credit for daily rates, resulting in the total loss of the amount paid and the obligation to pay 100% of the value of the package or daily rates reserved/requested.
Cancellation by Aldeia Corumbau
We reserve the right to refuse or cancel confirmed reservations and pre-reservations, whether due to system or human error, when:
1) They do not meet the minimum value requirements, below 40% of the standard value of the inn without promotions or more than 10% below the promotional value for the dates, always considering the total number of guests, based on other similar hotels in the region or the same chain.
2) Overbooking (selling above capacity) or structural problems occur at the hotel, in which case the guest must be notified up to 48 hours after the reservation is made or at least 3 days before check-in and, if requested by the guest, full support will be given to find new accommodation;
3) Exceed the number of people allowed by the chosen accommodation capacity;
4) Informed that none of the rules of the Internal Regulations | Contract will be followed.
Attention: If the need for cancellation is caused by the person who booked or by the guest and is outside the deadline in the specific reservation policies, there will be no refund of amounts paid and/or penalties may be applied, except when the cancellation is as determined in items 1 and 2 above, when there will be a full refund of the reservation.
ALDEIA CORUMBAU LOFTS RULES OF CONDUCT
- Parties/events are not allowed.
- Bringing outside guests (visitors) who are not staying at the lodge is not permitted to use the lodge's facilities. Each violation of this rule will result in a charge equivalent to one night's stay.
- THE USE OF THE LODGE'S FACILITIES IS EXCLUSIVELY FOR GUESTS.
- Clothes should only be hung on the clothesline inside the loft.
- Do not leave belongings in the outside area.
- Lofts must be vacated by 10:00 AM for cleaning. Does not include cleaning of kitchen utensils (pots/plates/glasses/etc.)
- Do not bring plates, glasses, cups, cutlery, chairs, etc. to the gourmet area
- We do not provide beach/pool towels
- We do not provide breakfast
- Do not hang clothes or towels on the screen, sofa bed, or balcony
POOL
- Shower before entering the pool
- Do not bring meals or breakable objects – glass/bottles – to the pool area
- Do not use loft towels in the pool area
- Children in the pool only with the accompaniment of a responsible adult
GOURMET AREA
- After use, leave utensils, plates, glasses, etc. clean
GENERAL
- Respect quiet hours between 10:00 PM and 8:00 AM
- Pool operating hours between 9:00 AM and 9:00 PM
- Gourmet area operating hours until 9:30 PM
- For your safety, the inn is monitored 24 hours